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There are workarounds, but there is no simple way of doing basic shit like that. The real frustration comes from the last point - not being able either to log queue members in/out as an admin and you cannot toggle their availability as an admin either. can't overflow calls to other queues based on specific criteria, can't build cascading ring groups, can't log queue members in/out of queues from an admin dashboard). This means that their call queue config is quirky and sometimes limited (ie. RC is legitimately a good product but just know that it is a "cell center lite" product. To date, I haven't had any service issues with RingCentral and I have had their service for around 4.5 years.
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Every user gets faxing, mobile app, SMS, Meetings, integrations, and Glip (Slack competitor) as part of their licensing (I believe broadsoft providers charge extra for some of these features). Plus they include RingCentral Meetings (Zoom licensing).
#RINGCENTRAL APP DO NOT ALLOW TEXTS CODE#
They have an API that you can code against, or you can use Zapier to build out integrations. RingCentral also has a plethora of integrations for most popular cloud based business apps, including O365, G Suite, Salesforce, Dynamics, etc. I have tried mobile apps from a number of other providers and they are all pretty flawed. RingCentral's mobile app is the best mobile VoIP app I have ever used. I am not a fan of their pricing model, as they are one of the most expensive providers out there and their PBX configurability is a bit quirky (read: limited). I can't speak to everyone's experiences with RingCentral, but I can tell you about my own.